We recently completed Phase I of work on an Incident Reporting System for our new client Young Epilepsy, a national charity working exclusively on behalf of the 112,000 children and young people aged 25 and under with epilepsy and associated conditions.
The aim of Young Epilepsy is to improve the lives of children and young people with the condition to enable them to fulfil their potential and ensure they have the best quality of life. The charity provides a range of support and information for parents, children and young people and training for professionals. It campaigns for better access to, and quality of, health and education services, and to raise awareness and increase understanding of epilepsy.
Since March 2014 the charity had been using an incident reporting SharePoint 2013 application. The Incident Reporting System (IRS) is used by all of the approximately 1,000 staff members to record details of any incident and submit a report when sufficient detail is provided. The IRS replaced the previous system that was used to record information about incidents involving students. Previously a report needed to be created for each client involved in a single incident. Additionally, the previous system was incomplete and only recorded certain types of incidents, whereas the new system records all types of incidents, allowing the organisation to manage the safety and wellbeing of their clients in one place.
Young Epilepsy had an outstanding issues list, including enhancements required to meet operational requirements and asked Ballard Chalmers to help. We have now completed Phase I of this project and Eddie Erasmus, IT Manager at Young Epilepsy said:
“Ballard Chalmers have been providing support and development for our SharePoint projects having picked up and un-entangled where others left. Their work with us has had a good balance of corporate professionalism and personal engagement. Thus far they have shown the skills we came to them for, which has been reassuring. That they have not tried to over extend their business with us beyond their core services is also reassuring…We have appreciated their sympathy to our work in the ‘not for profit’ sector.”
To learn more about Young Epilepsy and find out how you can support them, visit their website here.