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Following the separation of TalkTalk and Carphone Warehouse, TalkTalk decided to implement a group-wide intranet. Although TalkTalk did have some in-house SharePoint Server expertise, its internal capabilities were lacking in design capabilities and so approached Box of Blue and Ballard Chalmers to conceptualise a look and feel for the entire intranet. Once the new portal designs had been presented to TalkTalk, the group recognised the benefits of rolling the new designs out across the entire SharePoint portal.

TalkTalk had thousands of documents residing in various locations throughout the group. Many were already stored in disparate central databases and on individual PCs but users accessing these documents had no way of knowing whether these documents were the most-up-to-date or whether they had been superseded by later versions residing on PCs to which they had no access.

Collaboration was another issue that TalkTalk needed to address. The organisation has over 4,000 globally. Employees need to come together to collaborate on projects and exchange information on their own areas of interest.


With Box of Blue having completed the overall designs of the SharePoint pages, Ballard Chalmers created both master page templates and Content Layout templates in SharePoint to simplify the entire process of entering and uploading new information into the SharePoint intranet.

Working in close collaboration, Ballard Chalmers and Box of Blue integrated the new templates onto TalkTalk's London-based live servers. Once the system went live, Ballard Chalmers then held half day training sessions to bring TalkTalk staff up to speed on the new technologies, as well as providing the IT departments with extensive documentation on SharePoint implementation.


All TalkTalk staff now have access to the intranet and the organisation is in the process of developing a more flexible and user-friendly document management and search solution to extend SharePoint's capabilities even further into the group.


Ballard Chalmers is one of the UK’s leading enterprise software engineering companies, specialising in development for the Microsoft Enterprise Application Platform. We are principally dedicated to software development and integration for the Microsoft Cloud, as well as on-premises and hybrid systems. Our expertise is in Microsoft .NET, SQL Server, BizTalk Server and SharePoint Server.

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