The Royal Geographical Society (with the Institute of British Geographers) is the UK's learned society and professional body for geography, founded in 1830. The RGS a world leader in advancing geography and supporting its practitioners in the UK and across the world.
As a charity the RGS serves an exceptionally wide range of public and professional audiences, including our 16,500 members across a diverse range of age groups and interests, and their work reaches millions of people each year.
Their website must meet the needs of these members – from log in and registration to news and daily features. It must also serve an annual conference attracting thousands.
A change to the back office members’ registration, payment and booking systems necessitated a change to the society’s website to enable a flexible way to deal with rolling renewals and provide the quick and simple-to-use online administrational service expected by members.
The RGS contacted Ballard Chalmers – their trusted Microsoft partner – to reengineer their CMS based website (originally also developed by Ballard Chalmers) to enable a full and seamless integration with the new back office system.
The CMS provided page templates and content editing for multiple concurrent users. The process from initial editing to approval was fully automated to speed up each stage.
It was imperative that the new CMS also incorporate the registration, payment and booking modules. The old back engine was replaced with the new engine to service members to deliver a seamless interface.
Microsoft Application Platform technology including SQL Server was selected and utilised to deliver the customised software solution.
To gather the investment and resource for overhauling the website took dedication and trust that has been built up over a long-standing relationship and Ballard Chalmers has been a trusted partner to the RGS for approaching a decade now.
Roll-out of the new website was delivered on time and in budget, with members switching easily to the new system.
Together with the designers, customer relationship management and event booking providers, we formed a responsive and creative working group that met the needs of the Society and its members.
“Ballard Chalmers did an excellent job of knitting together the front end and back engines of our website. They worked well with our external consultants and I would thoroughly recommend them,” said the Head of Policy and Public Affairs, Royal Geographical Society.