Microsoft has just released into preview the first (for a major cloud provider) fully-managed communication platform – Azure Communication Services.
Built natively on Azure, its backbone is the reliable cloud. This means that developers can easily tap into other Azure capabilities such as Azure Cognitive Services. Azure has always been designed with security in mind, and those using Azure Communication Services will benefit from built-in compliance to things like GDPR.
Azure Communication Services Features
- Voice calls
- Video calls
- SMS text message
These features can be added to:
- Mobile apps
- Desktop applications
No complex integrations are required for personal experiences as it has been designed with simple to use APIs and SDKs.
Azure Communication Services and The Changing World
With 2020 bringing with it the huge shift to a remote-first world, this capability is something that many companies may need to look at adding to existing applications.
Throughout these changing months, we have to look at how to quickly adapt to staff and client needs and how to create engaging communication experiences even if we are not face-to-face. If further lockdown occurs, and staff are unable to go out to client/field locations, having a personalised experience right there on your website or application might be just the solution you are looking for.