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Azure Communication Services

Microsoft has just released into preview the first (for a major cloud provider) fully-managed communication platform – Azure Communication Services.

Built natively on Azure, its backbone is the reliable cloud. This means that developers can easily tap into other Azure capabilities such as Azure Cognitive Services. Azure has always been designed with security in mind, and those using Azure Communication Services will benefit from built-in compliance to things like GDPR.

Azure Communication Services Features

  • Voice calls
  • Video calls
  • Chat
  • SMS text message

These features can be added to:

  • Mobile apps
  • Desktop applications
  • Websites

No complex integrations are required for personal experiences as it has been designed with simple to use APIs and SDKs.

Azure Communication Services and The Changing World

With 2020 bringing with it the huge shift to a remote-first world, this capability is something that many companies may need to look at adding to existing applications.

Throughout these changing months, we have to look at how to quickly adapt to staff and client needs and how to create engaging communication experiences even if we are not face-to-face. If further lockdown occurs, and staff are unable to go out to client/field locations, having a personalised experience right there on your website or application might be just the solution you are looking for.

Find out more

Azure Communication Services

Video: See how it works

Post Terms: Azure | Communication | Teams | video

About the Author

Marketing Manager, Leah Monterroso, has been writing blogs and articles for the last six years. Since working with Ballard Chalmers, she has immersed herself in Microsoft tech news and bringing value to clients and the wider community through content.

You can find Leah online at:

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