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Application Managed Service

Here at Transparity Ballard Chalmers, we can take on the ongoing management of your application whether we developed it or you need to transition from a previous partner. Our application managed service (AMS) combines Microsoft Azure cloud support with application support, leveraging our considerable experience in both areas to provide a support service wrapped around your application. We manage your applications in partnership with you to reduce complexity, increase efficiency and maximise ROI.



  • Support for your application delivered by developers
  • An Agile approach to resolving issues requiring configuration or code changes
  • Strict source control adherence
  • Thorough testing


  • Monitoring that matches your application DNA
  • Greater observability through designed outputs
  • Peace of mind that your application is behaving as expected & managed when it isn’t


  • Round the clock incident response
  • Designated Microsoft Azure resources
  • In-depth Azure resource monitoring & alerting
  • Guaranteed SLAs
  • Unlimited Incident Requests


  • Assigned Service Delivery Manager
  • Quarterly customised report
  • Summarised activity presented by your SDM quarterly
  • Trends, areas of concern & improvement recommendations

How is this accomplished?

Our fully managed application service is made possible through the expert coordination of the Azure Infrastructure team and the Ballard Chalmers application engineers.

Our engineers either built your app or will take the time to get very familiar with the architecture, code and designs, ensuring that whatever crops up they are on-hand to keep your app running smoothly.

While the infrastructure team have a 24/7 helpdesk made possible through the teams both here in the UK and New Zealand. And it’s not just reactive support you’re receiving but proactive monitoring. Meaning you get peace of mind your app is behaving as expected and managed when it isn’t.

  • A global workforce
  • Partnership between infrastructure and development teams
  • Highly skilled and experienced team
  • Cloud-native tooling
  • Expertly developed monitoring and alerts
  • Best of breed tech baked in
  • ITIL Framework
  • An agile approach


  • All done to Service Level Agreements
  • Frees up time to innovate
  • Experts just a call away
  • Professional management
  • Maximise on your investment


Extend your capability and free up your team to concentrate on what matters most.

Application Support

If the fault is determined to be in your software rather than a Microsoft Azure infrastructure issue, our expert software engineers will get to work identifying the behaviours in the application that cause the issue.   

We’ll examine the effected components to identify what needs to be changed to resolve the software issue. Following strict source control, we’ll update the necessary elements of code and test extensively using your development environment. 

Once we’ve proven we have resolved the issue in your development environment we’ll release to your production environment, using the established pipeline and following the appropriate processes. Then we’ll test again and update release notes prior to marking the issue as closed.

Cloud Support

Proactive, high-quality, end-to-end support for the Azure infrastructure services and configuration that underpin your application, provides a significant saving in cost and time.

We’ll work with your 1st line IT Support team to understand what the symptoms are, what the effects are and what investigation they’ve already performed. Then work to replicate the fault so that we can understand where to focus our efforts.

Where the issue is related to the Microsoft Azure services that your application utilises, we’ll work to resolve the fault following standard ITIL practices. 


Obtain peace of mind that we have you covered from infrastructure through to code.

Azure Infrastructure Monitoring

Using the cloud native features of Microsoft Azure we proactively monitor your in-scope Azure infrastructure resources that underpin your applications for performance issues at all times and provide a reactive response to alerts received on a 24/7 basis. 

We’ve developed metrics to catch problems as they occur, or in some cases predict them before they do. All done to minimise service interruption and keep your applications performant and accessible by catching problems as or before they occur. 

Where you have specific application monitoring requirements we will work with you to deploy appropriate monitoring templates to provide enhanced insight and proactive response capability. 

Application Monitoring

Monitoring the Azure services that your applications are built on helps us resolve Azure issues as they happen, but won’t tell us what’s going on in your application.   

Application monitoring is bespoke in nature as the characteristics, functionality and inner workings of apps will differ from one to the next.  Therefore we will work to understand exactly how your application is intended to work and configure our real-time monitoring engine to observe for unexpected behaviour and degradation in performance.

When we are alerted of an exception we will resolve issues in line with our service level agreements. 

Service Delivery Management

Assigned Service Delivery Manager

Your Service Delivery Manager can be contacted to discuss concerns or issues that you may have, acting as your interface into our service operation.

Automated Service Report

Your service will include the provision of an automated monthly service report summarising activity for the previous month including incidents raised and associated resolutions.

Service Management Review

Use your quarterly review to understand notable trends, areas of concern or proposed improvement recommendations.

Why Ballard Chalmers

Ballard Chalmers specialists will work with you and your team to maintain, support and enhance your custom software both efficiently and cost-effectively. A vital requirement for business continuity, effectiveness and productivity.


We were established in 2005, though our heritage is much longer. We have decades of industry experience used to bring you the right solution in every support ticket.


As software engineers, we are technical problem solvers. We bring that expertise to you in every support ticket so your team don’t have to worry.


Only the top Microsoft Partners have attained multiple solution partner designations demonstrating best in class — we have five.


Transparity’s world-class managed services now extends to a Application Managed Service (AMS) with Ballard Chalmers expert engineers.
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