We provide full, on-going Application Support services tailored to meet individual client requirements, including remote and on-site assistance.

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How we can help you

We can continue to support your custom software and enterprise applications after delivery.

Keeping your enterprise software at optimal performance is essential to avoid costly disruptions. Working to an agreed Service Level Agreement (SLA), we can provide application support for the systems that we deliver and for your existing systems. We also deliver Managed Hosting on Azure.

Application Support can be used for all purposes, including:

  • Bug fixing
  • Updates
  • Strategy & planning
  • Mentoring & consultancy, informal
  • Routine maintenance.

Services | Application Support

How it works

Once the SLA is finalised, our dedicated in-house support desk will be available to help you over the phone or by email, weekdays 9AM to 5.30PM.

You will have an assigned Support Manager to assist you and direct access to technicians when needed. 

Our team is entirely UK-based and operates from our headquarters in Sussex.

Why Ballard Chalmers

Heritage:We were established in 2005, though our heritage is much longer. We have over 30 years’ industry experience.

Microsoft Gold Partners:Only the top 5% of Microsoft Partners have attained Microsoft competencies and Gold demonstrates best-in-class capability. 

Expertise:As software engineers we are technical problem solvers. This is what we do.

Experience:We have a long track record of successfully supporting enterprise systems. 

Ballard Chalmers have been providing support and development for our SharePoint projects having picked up and un-entangled where others left. Their work with us has had a good balance of corporate professionalism and personal engagement.

 

IT Manager, Young Epilepsy

 

Ready to talk? Get in touch with us discuss how our Support service can help with your enterprise applications

Featured Case Studies

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