Application Support

We provide full, on-going custom software and application support tailored to meet individual client requirements, including remote and on-site assistance.

Here at Ballard Chalmers, the engineers that wrote the software, support the systems once they are live. That means fully qualified and experienced engineers do the support, not helpdesk staff.

HOW BALLARD CHALMERS CAN HELP YOU WITH APPLICATION SUPPORT

We can provide application and custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.

Once the SLA is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays 9 AM to 5.30 PM.

You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.

Our support team is entirely UK-based and operates from our headquarters in Sussex.

Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With monthly support, you get full, uninterrupted third-line support for any issues or queries that might crop up.

We can provide support for:

- Azure
- .NET Systems
- SQL Server
- Xamarin Applications
- SharePoint Server
- BizTalk Server
- Bespoke Enterprise Software
- Legacy Systems

OUR APPLICATION SUPPORT INCLUDES:

At Ballard Chalmers, we consider ongoing support to cover all post-deployment emergencies and maintenance to be an integral part of the overall software application development cycle.

Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Support is managed by our Service Delivery Manager and Assistant utilizing an online ticketing system, with registered client contacts authorised to raise support tickets.

Support is typically pre-purchased in quarterly blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by Service Level Agreements (SLAs) based on the severity/category of the support request.

UK-based helpdesk
Dedicated support team
Upgrades & patches
Data bottleneck reduction
Microsoft Gold Partner expertise

Troubleshooting & root cause analysis
Fast fixes
Disaster recovery strategy
Help & advice
Remote or onsite support

WHY YOU NEED APPLICATION SUPPORT

Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity and outages or bugs can have far-reaching effects.

Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for software application support.

Common benefits from outsourcing software application support:

Increase products lifetime
Free up in-house resources for new software development
Avoid in-house time-wastage on legacy systems
Increase company productivity with reduced slows and bugs

Without a robust application support strategy, you could risk:

Needing costly repairs
Reduced productivity from slows
Reputational damage from outages
Business continuity disruption
Compromised effectiveness
Disrupted routine caused by emergencies

Application Support can be used for all purposes, including:

Bug fixing
Updates
Strategy & planning
Informal mentoring & consultancy
Routine maintenance
Access to our online ticketing system
Background system maintenance
Database maintenance and analysis
Rolling data back or merging data from previous versions, when needed

Why Ballard Chalmers

Ballard Chalmers’ Microsoft consultancy specialists will work with you and your team to design, deploy, debug or adopt Microsoft technologies both efficiently and cost-effectively. A vital requirement for minimizing risk in complex initiatives.

HERITAGE

We were established in 2005, though our heritage is much longer. We have over 30 years’ industry experience.

EXPERTISE

As software engineers, we are technical problem solvers. This is what we do.

MICROSOFT GOLD PARTNERS

Only the top 5% of Microsoft Partners have attained Microsoft competencies and Gold demonstrates best-in-class capability.

EXPERIENCE

We have a long track record of successfully supporting enterprise systems.

Application Support Case Studies

United Living

Children’s Non-Profit

AppCan – Web Application

Exterion Media

OVO Energy

Queen Victoria Hospital

AppCan – Mobile Application

Royal National Lifeboat Institution

Tokyo Electron

UK Trade Association Academy

I was also impressed with their can-do attitude, and how they approached the challenge of making the project work within a non-profit budget.

IT Manager – Children’s non-profit

After searching for the right partner for quite a while, we came across Ballard Chalmers. It quickly became apparent they were the perfect fit for our business. The professionalism, technical ability and quality of the people who work at Ballard Chalmers shone through.

Managing Director – AppCan

Ballard Chalmers undertook further development to an existing application. They were very quick to understand our requirements, were able to create a complete test environment within azure in record fast time, fully understood the the existing connectivity solution into our back end systems and provided further enhancements and ongoing support.

IT Manager – Jacksons Fencing

It’s been a real pleasure working with you all and I look forward to being able to keep this relationship in the future. I will definitely recommend Ballard Chalmers.”

MI Data Specialist – Lighthouse Group PLC

Ballard Chalmers are approachable and helpful and always go the extra mile to help. The solutions they have delivered have been reliable and solid

Application Support Engineer – Tokyo Electron

At every point Ballard Chalmers brought expert technical knowledge combined with ability to make the complex and often confusing simple and organised. I wholeheartedly recommend Ballard Chalmers

CEO – Ratio Creative

Over the past few years Ballard Chalmers has consistently surprised me with effective and economic solutions to difficult briefs, especially when dealing with the upgrading and integration of legacy systems. Their new builds are also excellent, and I would recommend them without hesitation.

Account Director – Caburn Hope

They’re simply a group of honest, hardworking people. They know their market and area of expertise, and they’re very efficient and focused when it comes to that work.

Founding Partner – Digital Transformation Company

I’ve always had a good experience with them. They provide good support, and recently provided us with the ability to deploy developments weekly.

Project Manager – OVO Energy

The development of the Oyster card system, with contactless payments and other features, was a massive .NET development, involving enormous data volumes and requiring the best development team…Ballard Chalmers contributed to the success of this project by supplying critical resources

Fares & Ticketing Project Manager – TFL