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Application Support

We provide full, on-going custom software and application support tailored to meet individual client requirements, including remote and on-site assistance.

Here at Ballard Chalmers, the engineers that wrote the software, support the systems once they are live. That means fully qualified and experienced engineers do the support, not helpdesk staff.

HOW BALLARD CHALMERS CAN HELP YOU WITH APPLICATION SUPPORT

We can provide application and custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.

Once the SLA is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays 9 AM to 5.30 PM.

You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.

Our support team is entirely UK-based and operates from our headquarters in Sussex.

Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With monthly support, you get full, uninterrupted third-line support for any issues or queries that might crop up.

We can provide support for:

    • Azure
    • .NET Systems
    • SQL Server
    • Xamarin Applications
    • SharePoint Server
    • BizTalk Server
    • Bespoke Enterprise Software
    • Legacy Systems

OUR APPLICATION SUPPORT INCLUDES:

At Ballard Chalmers, we consider ongoing support to cover all post-deployment emergencies and maintenance to be an integral part of the overall software application development cycle.

Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Support is managed by our Service Delivery Manager and Assistant utilizing an online ticketing system, with registered client contacts authorised to raise support tickets.

Support is typically pre-purchased in quarterly blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by Service Level Agreements (SLAs) based on the severity/category of the support request.

  • UK-based helpdesk
  • Dedicated support team
  • Upgrades & patches
  • Data bottleneck reduction
  • Microsoft Gold Partner expertise
  • Troubleshooting & root cause analysis
  • Fast fixes
  • Disaster recovery strategy
  • Help & advice
  • Remote or onsite support

WHY YOU NEED APPLICATION SUPPORT

Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity and outages or bugs can have far-reaching effects.

Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for software application support.

Common benefits from outsourcing software application support:

  • Increase products lifetime
  • Free up in-house resources for new software development
  • Avoid in-house time-wastage on legacy systems
  • Increase company productivity with reduced slows and bugs

Without a robust application support strategy, you could risk:

  • Needing costly repairs
  • Reduced productivity from slows
  • Reputational damage from outages
  • Business continuity disruption
  • Compromised effectiveness
  • Disrupted routine caused by emergencies

Application Support can be used for all purposes, including:

  • Bug fixing
  • Updates
  • Strategy & planning
  • Informal mentoring & consultancy
  • Routine maintenance
  • Access to our online ticketing system
  • Background system maintenance
  • Database maintenance and analysis
  • Rolling data back or merging data from previous versions, when needed

Why Ballard Chalmers

Ballard Chalmers’ Microsoft consultancy specialists will work with you and your team to design, deploy, debug or adopt Microsoft technologies both efficiently and cost-effectively. A vital requirement for minimizing risk in complex initiatives.

HERITAGE

We were established in 2005, though our heritage is much longer. We have over 30 years’ industry experience.

EXPERTISE

As software engineers, we are technical problem solvers. This is what we do. We bring that expertise to you.

MICROSOFT GOLD PARTNERS

Only the top 1% of Microsoft Partners have attained Gold Microsoft competencies.

EXPERIENCE

We have a long track record of successfully supporting both SMP and enterprise systems.

SOME OF OUR Application Support ENGAGEMENTS

We have been using Ballard Chalmers for 6 years now and they have grown in both expertise and customer care during that time. They are flexible, always willing to help, have very knowledgeable people and take customer satisfaction seriously.”

CIO – Oxford Computer Group

Ballard Chalmers integrated with the IT team brilliantly and were extremely professional at all times. The reason it worked so well is that everyone had Weetabix’s best interests in focus throughout the project.

Head of IT – Weetabix

The integration with HMCTS is critical to our business. In the short time available, the easy option would’ve been to develop a specific point solution, adding yet more complexity to our systems landscape. Instead, the use of BizTalk provides us with flexibility to enhance the solution as the integration with HMCTS evolves, whilst being able to extend its use, if required.

Business Systems Manager – Shoosmith

We were very keen to demonstrate to the team that something as complicated as this could be handled quickly and efficiently, without major disruption to their operations: something which we have successfully done.”

Director – AppCan

Just wanted to drop a note over to say many thanks for Kevin’s efforts, it was a pleasure working with him. He clearly has considerable skills. It gives me a lot more confidence that there are so many options for us in the future. Many thanks also to yourselves for taking the time to understand the many and complex issues we potentially face.

IT Manager – Jacksons Fencing

Ballard Chalmers are a friendly and highly responsive company, with a strong level of expertise within the technical and project teams. We have worked with Ballard Chalmers for several years now and keep returning to them for specialised and standard assistance on in-house and client projects.

UK Service Desk Manager – Artelia

This was our first experience of working with Ballard Chalmers. They did a great job of working to our style of project management (e.g. through issues management) and allowed us to deliver the upgrade and redesign of SharePoint that we wanted, whilst adhering to best practice.

ICT Service Development Manager – CHP

Thanks again for bringing your expertise and professionalism to the table. You have put the name of Ballard Chalmers on the map here at UBM, and we will not hesitate to call you if anything similar crops up.

Head of IT Solutions – United Business Media

Ballard Chalmers did an excellent job of delivering exactly what we required, when we required it. I was impressed by how quickly they understood the legal process and were able to deliver a flexible, yet scalable solution that can keep pace as our business grows.

Business Systems Manager – Shoosmith

Their own online application for project management works really well. It creates a client site and tasks within each project. Tasks are assigned and then we have oversight as to when those items are updated and we’re able to comment on them and upload samples, etc. They communicate very regularly. They’re good about keeping us up to date and moving things forward.

Head of IT – Young Epilepsy

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