We provide full, on-going custom software and application support tailored to meet individual client requirements, including remote and on-site assistance.
How Ballard Chalmers can help you with Application Support
Here at Ballard Chalmers, the engineers that wrote the software, support the systems once they are live. That means fully qualified and experienced engineers do the support, not helpdesk staff.
We can provide application and custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.
Once the SLA is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays 9 AM to 5.30 PM.
You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.
Our support team is entirely UK-based and operates from our headquarters in Sussex.
Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With monthly support, you get full, uninterrupted third-line support for any issues or queries that might crop up.
Our application support includes:
At Ballard Chalmers, we consider ongoing support to cover all post-deployment emergencies and maintenance to be an integral part of the overall software application development cycle.
Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Support is managed by our Service Delivery Manager and Assistant utilizing an online ticketing system, with registered client contacts authorised to raise support tickets.
Support is typically pre-purchased in quarterly blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by Service Level Agreements (SLAs) based on the severity/category of the support request.
- UK-based helpdesk
- Dedicated support team
- Upgrades & patches
- Data bottleneck reduction
- Microsoft Gold Partner expertise
- Troubleshooting & root cause analysis
- Fast fixes
- Disaster recovery strategy
- Help & advice
- Remote or onsite support
Why you need expert application support
Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity and outages or bugs can have far-reaching effects. Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for software application support.
Common benefits from outsourcing software application support:
- Increase products lifetime
- Free up in-house resources for new software development
- Avoid in-house time-wastage on legacy systems
- Increase company productivity with reduced slows and bugs
Without a robust application support strategy, you could risk:
- Needing costly repairs
- Reduced productivity from slows
- Reputational damage from outages
- Business continuity disruption
- Compromised effectiveness
- Disrupted routine caused by emergencies
Application Support can be used for all purposes, including:
- Bug fixing
- Strategy & planning
- Informal mentoring & consultancy
- Routine maintenance
- Access to our online ticketing system
- Background system maintenance
- Database maintenance and analysis
- Rolling data back or merging data from previous versions, when needed
Why Ballard Chalmers
Support with us puts your software in safe hands. We ensure your applications will run smoothly be it custom, existing or legacy systems.
Ballard Chalmers has been providing support and development for our SharePoint projects having picked up and un-entangled where others left. Their work with us has had a good balance of corporate professionalism and personal engagement.
IT Manager, Young Epilepsy