We provide full, on-going custom software and application support tailored to meet individual client requirements, including remote and on-site assistance.
Here at Ballard Chalmers, the engineers that wrote the software, support the systems once they are live. That means fully qualified and experienced engineers do the support, not helpdesk staff.
HOW BALLARD CHALMERS CAN HELP YOU WITH APPLICATION SUPPORT
We can provide application and custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.
Once the SLA is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays 9 AM to 5.30 PM.
You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.
Our support team is entirely UK-based and operates from our headquarters in Sussex.
Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With monthly support, you get full, uninterrupted third-line support for any issues or queries that might crop up.
We can provide support for:
- .NET Systems
- SQL Server
- Xamarin Applications
- SharePoint Server
- BizTalk Server
- Bespoke Enterprise Software
- Legacy Systems
OUR APPLICATION SUPPORT INCLUDES:
At Ballard Chalmers, we consider ongoing support to cover all post-deployment emergencies and maintenance to be an integral part of the overall software application development cycle.
Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Support is managed by our Service Delivery Manager and Assistant utilizing an online ticketing system, with registered client contacts authorised to raise support tickets.
Support is typically pre-purchased in quarterly blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by Service Level Agreements (SLAs) based on the severity/category of the support request.
- UK-based helpdesk
- Dedicated support team
- Upgrades & patches
- Data bottleneck reduction
- Microsoft Gold Partner expertise
- Troubleshooting & root cause analysis
- Fast fixes
- Disaster recovery strategy
- Help & advice
- Remote or onsite support
WHY YOU NEED APPLICATION SUPPORT
Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity and outages or bugs can have far-reaching effects.
Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for software application support.
Common benefits from outsourcing software application support:
- Increase products lifetime
- Free up in-house resources for new software development
- Avoid in-house time-wastage on legacy systems
- Increase company productivity with reduced slows and bugs
Without a robust application support strategy, you could risk:
- Needing costly repairs
- Reduced productivity from slows
- Reputational damage from outages
- Business continuity disruption
- Compromised effectiveness
- Disrupted routine caused by emergencies
Application Support can be used for all purposes, including:
- Bug fixing
- Strategy & planning
- Informal mentoring & consultancy
- Routine maintenance
- Access to our online ticketing system
- Background system maintenance
- Database maintenance and analysis
- Rolling data back or merging data from previous versions, when needed
Why Ballard Chalmers
Ballard Chalmers’ Microsoft consultancy specialists will work with you and your team to design, deploy, debug or adopt Microsoft technologies both efficiently and cost-effectively. A vital requirement for minimizing risk in complex initiatives.
Application Support Case Studies
The most striking thing about working with Ballard Chalmers is that the resources they sent were already pre-screened: they didn’t propose people whose CVs didn’t quite match, they had quality people who we could see were just the right fit.
Fares & Ticketing Project Manager – TFL
The biggest improvements and changes have been related to the databases and proper reporting. We changed over to SQL Server Reporting and that’s been working really well. They’ve helped us build standards reporting and helped us present that data with SharePoint. They also help build statistical analyses.
Head of IT – Young Epilepsy
Ballard Chalmers undertook further development to an existing application. They were very quick to understand our requirements, were able to create a complete test environment within azure in record fast time, fully understood the the existing connectivity solution into our back end systems and provided further enhancements and ongoing support.
IT Manager – Jacksons Fencing
We’ve used Ballard Chalmers for Sharepoint consultancy and been very happy about the services provided. Everyone has been extremely professional and helpful. In particular, Geoff inspired confidence from the outset, Susan has shown great patience and diplomatic skills and Stephen has been absolutely outstanding – an excellent can do attitude and great technical skills.
SharePoint Project Manager – OPP
[They are a] great team with the expertise to get to the heart of the matter and problem solve in a mature and pragmatic way.
CEO – Ratio Creative
They’re approachable people, and they clearly care about the quality of their work. Geoff and Andrew were always happy to speak with stakeholders via a phone call.
Founding Partner – Digital Transformation Company
“We appreciate all the project input from Ballard Chalmers, who not only developed the system rapidly and without disruption, but suggested enhancements to our original concept. The system is creating opportunities for even better patient care than envisaged at the start of the project.”
IT Manager – Queen Victoria Hospital
This gives us continuity at reasonable cost and maintains the relationship with Geoff and the Ballard Chalmers team. It’s our software and we have the flexibility to add enhancements when we want, and we are well supported by Ballard Chalmers.“
Director of Development – Ipes
Andy provided very positive input to the team working on this project, which was completed successfully on time and to specification. We hope to re-engage him in the near future.
Head of Business Solutions – Civil Aviation Authority
I would like you to convey my appreciation for the professional faultless support we continue to receive from Ballard Chalmers. From installation to the completion of the SharePoint application and subsequent support, they have shown expert knowledge.
IT Manager – Plastic Logic