Application Support

We provide full, on-going custom software and application support tailored to meet individual client requirements, including remote and on-site assistance.

Here at Ballard Chalmers, the engineers that wrote the software, support the systems once they are live. That means fully qualified and experienced engineers do the support, not helpdesk staff.

HOW BALLARD CHALMERS CAN HELP YOU WITH APPLICATION SUPPORT

We can provide application and custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.

Once the SLA is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays 9 AM to 5.30 PM.

You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.

Our support team is entirely UK-based and operates from our headquarters in Sussex.

Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With monthly support, you get full, uninterrupted third-line support for any issues or queries that might crop up.

We can provide support for:

- Azure
- .NET Systems
- SQL Server
- Xamarin Applications
- SharePoint Server
- BizTalk Server
- Bespoke Enterprise Software
- Legacy Systems

OUR APPLICATION SUPPORT INCLUDES:

At Ballard Chalmers, we consider ongoing support to cover all post-deployment emergencies and maintenance to be an integral part of the overall software application development cycle.

Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Support is managed by our Service Delivery Manager and Assistant utilizing an online ticketing system, with registered client contacts authorised to raise support tickets.

Support is typically pre-purchased in quarterly blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by Service Level Agreements (SLAs) based on the severity/category of the support request.

UK-based helpdesk
Dedicated support team
Upgrades & patches
Data bottleneck reduction
Microsoft Gold Partner expertise

Troubleshooting & root cause analysis
Fast fixes
Disaster recovery strategy
Help & advice
Remote or onsite support

WHY YOU NEED APPLICATION SUPPORT

Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity and outages or bugs can have far-reaching effects.

Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for software application support.

Common benefits from outsourcing software application support:

Increase products lifetime
Free up in-house resources for new software development
Avoid in-house time-wastage on legacy systems
Increase company productivity with reduced slows and bugs

Without a robust application support strategy, you could risk:

Needing costly repairs
Reduced productivity from slows
Reputational damage from outages
Business continuity disruption
Compromised effectiveness
Disrupted routine caused by emergencies

Application Support can be used for all purposes, including:

Bug fixing
Updates
Strategy & planning
Informal mentoring & consultancy
Routine maintenance
Access to our online ticketing system
Background system maintenance
Database maintenance and analysis
Rolling data back or merging data from previous versions, when needed

Why Ballard Chalmers

Ballard Chalmers’ Microsoft consultancy specialists will work with you and your team to design, deploy, debug or adopt Microsoft technologies both efficiently and cost-effectively. A vital requirement for minimizing risk in complex initiatives.

HERITAGE

We were established in 2005, though our heritage is much longer. We have over 30 years’ industry experience.

EXPERTISE

As software engineers, we are technical problem solvers. This is what we do.

MICROSOFT GOLD PARTNERS

Only the top 5% of Microsoft Partners have attained Microsoft competencies and Gold demonstrates best-in-class capability.

EXPERIENCE

We have a long track record of successfully supporting enterprise systems.

Application Support Case Studies

AppCan – Web Application

Queen Victoria Hospital

United Living

Imagination

Royal National Lifeboat Institution

Exterion Media

Channel Partner

Cornerstone

Royal National Lifeboat Institution

AppCan – Mobile Application

Tokyo Electron

UK Trade Association Academy

Children’s Non-Profit

OVO Energy

The Care Database

Ballard Chalmers helped with the development of a membership intranet, underpinned by Sharepoint. The team there have an impressive depth of knowledge on many aspects of Sharepoint. This, coupled with rigorous testing, ensured that no issues were established with the service after it went live.

Director – Phormium IT

Ballard Chalmers has been key in leveraging our investment in SharePoint and helping us deliver an effective solution to the business. We look forward to working in partnership with them as we continue to enhance and develop our SharePoint services.

Group Head of IT – Housing and Care Services

I’ve always had a good experience with them. They provide good support, and recently provided us with the ability to deploy developments weekly.

Project Manager – OVO Energy

We run morning standups and scrum meetings and their staff are included. They have their internal project manager who ensures they’re delivering the resources and deliverables that we assigned on time. I’ve never had any complaints about their performance. They’re always very versatile when we have an issue and are quick to address it.

Head of IT – Ipes

In both supporting and developing our product, we have already made huge advancements in a relatively short time. The care and attention that is applied to the work they have done, the ability to resolve issues quickly, first rate communication and outstanding approach to project management all contribute to the success.

Managing Director – AppCan

We will experience net savings after eliminating all three legacy document management solutions. Also, transferring data from one of the large, on-premise systems will decrease the risk of the system failing. Document storage is critical to our industry, and the business will be safer once these documents are transferred. Our IT team couldn’t have accomplished these goals without the support of Ballard Chalmers—they’ve had a tremendous impact.

CIO – United Living

Partnering with [Ballard Chalmers] is very straightforward. We have a lot of respect for them from a professional and technical point of view – they say what they mean and they do what they say! It’s a pleasure working with them.

Consolidata

Ballard Chalmers consultancy and development expertise has been key in helping us capitalise on our existing investment in Microsoft SharePoint 2007 and helping us deliver an effective solution to the business. We look forward to working in partnership with them as we continue to enhance and develop our SharePoint system.

CEO – Appleyards

Just wanted to drop a note over to say many thanks for Kevin’s efforts, it was a pleasure working with him. He clearly has considerable skills. It gives me a lot more confidence that there are so many options for us in the future. Many thanks also to yourselves for taking the time to understand the many and complex issues we potentially face.

IT Manager – Jacksons Fencing

If I need new people now I go to Ballard Chalmers first and request a resource assignment from our non-permanent labour department. Their resources have proven to be a highly successful addition to our team.

Project Manager – TFL