Here at Ballard Chalmers, part of the Transparity Group, we can take on the ongoing management of your application whether we wrote it or you need to transition from a previous partner. Fully qualified and experienced engineers do the support, not help desk staff. We do everything possible to ensure your initial investment pays off with a fully functioning and stable application fulfilling its business intention.
SOME OF OUR Application Support & DevOps ENGAGEMENTS
ONGOING APPLICATION MANAGEMENT: DEVOPS & SUPPORT
With ongoing application management at Ballard Chalmers, your software gets the benefit of expert engineers who can provide support whenever it is required for bug fixing, routine maintenance, updates and so on as well as ongoing development using DevOps methodologies to push your software to the best it can be.
Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Your Support Manager will utilize an online ticketing system, with registered client contacts authorised to raise support tickets.
Support is typically pre-purchased in blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. Our response times are governed by SLAs based on the severity/category of the support request.
- UK-based engineers
- Dedicated support team
- Microsoft MSP Expert Partner expertise
- Remote or onsite support
- Support hours that don’t lapse
Though you may not currently be in need of a major project for full development or modernisation, it doesn’t mean there aren’t new features, functionality or enhancements that can be made to your app to continue its relevancy, better the user-experience, expand its usage and more.
- UK-based engineers
- Dedicated engineers
- Add new features
- Enhance aspects of your app
- Microsoft Expert MSP Partner expertise
- Increase functionality
This gives us continuity at a reasonable cost and maintains the relationship with Geoff and the Ballard Chalmers team. It’s our software and we have the flexibility to add enhancements when we want, and we are well supported by Ballard Chalmers.
Director of Development – Ipes
I’ve worked with a number of external companies with regards to support and development, all of whom have been professional, but I can honestly say that Ballard Chalmers have delivered their service to the highest standard of them all.
IT Program Manager – Plastic Logic
Helpful and highly knowledgeable. Supported many of our systems for several years and continue to do so.
IT Network Supervisor – The College of Richard Collyer
We have been using Ballard Chalmers for support of our SharePoint intranet for over three years now and the level of service has been outstanding. They have also developed a number of bespoke applications for us. The solutions they have delivered have been reliable and solid and we have very rarely had to re-visit them. I find it difficult to find any criticism of the service they provide.
Application Support Engineer – Tokyo Electron
Richard has been, and continues to be, a fantastic help with support to our client. He always takes the time to explain things as clearly as the situation allows and is very quick to fix problems when asked. I really appreciate all his help.
Manager – Mason Zimbler
I have used Ballard Chalmers for website development, training and support in SharePoint. There’s no hard sell and within the terms of our contract, they’ve always got back to me with the information and support I’ve needed when I needed it which makes them very easy to deal with.
IS Manager – World Association of Nuclear Operators (WANO)
They are integrated into our work communications. We have weekly phone meetings with the project manager and the developers, and it’s easy to email or message team members directly. They have their own support portal, but we can run through the budget, admin-related tasks, design specifications, guidance, or other criteria. Otherwise, they manage their internal processes.
Project Manager – OVO Energy
Since March 2018, they have been supporting and developing our product and we have already made huge advancements in a relatively short time. The care and attention that is applied to the work they have done, the ability to resolve issues quickly, first rate communication and outstanding approach to project management all contribute to the success.
Managing Director – AppCan
We have a large and complex healthcare management system called The Care Database. We moved our development and support to Ballard Chalmers at the beginning of the year and they rapidly picked up our existing code and familiarised themselves with our product.
Director of Operations – The Care Database
Ballard Chalmers undertook further development to an existing application. They were very quick to understand our requirements, were able to create a complete test environment within Azure in record fast time, fully understood the the existing connectivity solution into our back end systems and provided further enhancements and ongoing support.
IT Manager – Jacksons Fencing
Application Support & DevOps Case Studies
Featured DevOps & Support case study
Having completed the initial development of the Care Database and with the application stable, CHT was looking to change partners for long-term support and enhancement development of the system. In particular:
- A fixed price support agreement with bug fixes to agreed service levels
- Ongoing maintenance to ensure the system remains secure and optimized
- Fixed-price development services to enhance The Care Database
HOW WE CAN HELP YOU WITH DEV OPS
The key to an effective DevOps process is that the developers are focussed on the ongoing running of an application.
We plan for the live running of our applications from the very earliest inception stages of development and automate as much of the testing and deployment as possible.
We can build scalable and stable applications for you using techniques like Continuous Integration and Continuous Deployment (CI/CD), requirements agreed as human-readable automated acceptance tests and unit testing.
Our DevOps Methodologies
Applying quality assurance from the first lines of code
Our code is written with a high coverage of testing to ensure that the code is delivering what is expected of it. This allows a very high degree of confidence that changes made to one area of the application will not cause a bug further down the line. We make use of frameworks such as NUnit, Microsoft Unit Test Framework and NFluent.
Automated Acceptance Tests
Creating human readable UI tests
Acceptance tests are written in the Gherkin language so they are easily understood by all users. These tests are supported with Specflow and Selenium to create a set of coded UI tests that perform the same actions as the user would themselves and confirms that the application works from the front-end as well as from the code itself.
Continuous Integration and Continuous Deployment
Increasing the speed from keyboard to running application
Azure DevOps is used to build code from the first check-in, compile it to a deployable format, and then deploy that code to the appropriate servers and serverless services in Azure. Unit tests and acceptance tests are automatically run as part of the deployment to the test environment so we can also be confident that changes made have not broken any functionality.
HOW BALLARD CHALMERS CAN HELP YOU WITH APPLICATION SUPPORT
We can provide custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.
Once the Service Level Agreement (SLA) is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays from 9 AM to 5.30 PM.
You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.
Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With a support package, you get full, uninterrupted help for any issues or queries that might crop up.
We can provide support for:
- Modern Azure applications
- .NET Systems
- SQL Server
- Xamarin Applications
- SharePoint Server
- BizTalk Server
- The Power Platform
- Bespoke Enterprise Software
- Legacy Systems
WHY YOU NEED DEVOPS & SUPPORT
Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity, and outages or bugs can have far-reaching effects. Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for application management: software application support & DevOps.
Common benefits from outsourcing software application support & DevOps:
- Increase products lifetime
- Free up in-house resources for new software development
- Avoid in-house time-wastage on legacy systems
- Increase company productivity with reduced slows and bugs
Without a robust application support & DevOps strategy, you could risk:
- Needing costly repairs
- Reduced productivity from slows
- Reputational damage from outages
- Business continuity disruption
- Compromised effectiveness
- Disrupted routine caused by emergencies
Application Support & DevOps can be used for all purposes, including:
- Bug fixing
- Strategy & planning
- Informal mentoring & consultancy
- Routine maintenance
- Background system maintenance
- Database maintenance and analysis
- Rolling data back or merging data from previous versions, when needed
- Adding new features
- Enhancing aspects of an app
- Expanding functionality
Why Ballard Chalmers
Ballard Chalmers specialists will work with you and your team to maintain, support and enhance your custom software both efficiently and cost-effectively. A vital requirement for business continuity, effectiveness and productivity.