Here at Transparity Ballard Chalmers, we can take on the ongoing management of your application whether we developed it or you need to transition from a previous partner. Our managed application service combines Microsoft Azure cloud support with application support, leveraging our considerable experience in both areas to provide a support service wrapped around your application. We manage your applications in partnership with you to reduce complexity, increase efficiency and maximise ROI.
How is this accomplished?
Our fully managed application service is made possible through the expert coordination of the Azure Infrastructure team and the Ballard Chalmers application engineers.
Our engineers either built your app or will take the time to get very familiar with the architecture, code and designs, ensuring that whatever crops up they are on-hand to keep your app running smoothly.
While the infrastructure team have a 24/7 helpdesk made possible through the teams both here in the UK and New Zealand. And it’s not just reactive support you’re receiving but proactive monitoring. Meaning you get peace of mind your app is behaving as expected and managed when it isn’t.
- A global workforce
- Partnership between infrastructure and development teams
- Highly skilled and experienced team
- Cloud-native tooling
- Expertly developed monitoring and alerts
- Best of breed tech baked in
- ITIL Framework
- An agile approach
- All done to Service Level Agreements
- Frees up time to innovate
- Experts just a call away
- Professional management
- Maximise on your investment
2ND AND 3RD LINE SUPPORT
Extend your capability and free up your team to concentrate on what matters most.
If the fault is determined to be in your software rather than a Microsoft Azure infrastructure issue, our expert software engineers will get to work identifying the behaviours in the application that cause the issue.
We’ll examine the effected components to identify what needs to be changed to resolve the software issue. Following strict source control, we’ll update the necessary elements of code and test extensively using your development environment.
Once we’ve proven we have resolved the issue in your development environment we’ll release to your production environment, using the established pipeline and following the appropriate processes. Then we’ll test again and update release notes prior to marking the issue as closed.
Proactive, high-quality, end-to-end support for the Azure infrastructure services and configuration that underpin your application, provides a significant saving in cost and time.
We’ll work with your 1st line IT Support team to understand what the symptoms are, what the effects are and what investigation they’ve already performed. Then work to replicate the fault so that we can understand where to focus our efforts.
Where the issue is related to the Microsoft Azure services that your application utilises, we’ll work to resolve the fault following standard ITIL practices.
FULL STACK MONITORING AND RESPONSE
Obtain peace of mind that we have you covered from infrastructure through to code.
Azure Infrastructure Monitoring
Using the cloud native features of Microsoft Azure we proactively monitor your in-scope Azure infrastructure resources that underpin your applications for performance issues at all times and provide a reactive response to alerts received on a 24/7 basis.
We’ve developed metrics to catch problems as they occur, or in some cases predict them before they do. All done to minimise service interruption and keep your applications performant and accessible by catching problems as or before they occur.
Where you have specific application monitoring requirements we will work with you to deploy appropriate monitoring templates to provide enhanced insight and proactive response capability.
Monitoring the Azure services that your applications are built on helps us resolve Azure issues as they happen, but won’t tell us what’s going on in your application.
Application monitoring is bespoke in nature as the characteristics, functionality and inner workings of apps will differ from one to the next. Therefore we will work to understand exactly how your application is intended to work and configure our real-time monitoring engine to observe for unexpected behaviour and degradation in performance.
When we are alerted of an exception we will resolve issues in line with our service level agreements.
Service Delivery Management
Assigned Service Delivery Manager
Your Service Delivery Manager can be contacted to discuss concerns or issues that you may have, acting as your interface into our service operation.
Automated Service Report
Your service will include the provision of an automated monthly service report summarising activity for the previous month including incidents raised and associated resolutions.
Service Management Review
Use your quarterly review to understand notable trends, areas of concern or proposed improvement recommendations.
Why Ballard Chalmers
Ballard Chalmers specialists will work with you and your team to maintain, support and enhance your custom software both efficiently and cost-effectively. A vital requirement for business continuity, effectiveness and productivity.